Returns & Refunds Policy
At Bean Bros, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, you may request a return or replacement within 14 days of delivery.
Initiate Your Request
Contact our support team with your order number and photos of the items you wish to return or report as damaged.
Wait for Approval
Our quality control team will review your request within 48 hours to ensure it meets our food safety return guidelines.
Ship the Product
Once approved, securely package the unopened items and use the provided prepaid shipping label to send them back to our warehouse.
Receive Your Refund
After we receive and inspect the returned goods, a full refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing